These stories can help us understand what is important to people, what works well and what can be improved.
Our stories are collected by patients themselves; their use ensures that the patient voice is captured and that, where appropriate, good and poor practice of healthcare can be identified, shared and when required lead to improvements.
The story below gives an account of a patient’s experience of living with a long-term respiratory condition and their need for information and support to help them manage their condition.
The Clinical Commissioning Group's response:
The CCG’s Respiratory Stakeholder group has been working on a re-design of the community respiratory service, which integrates all providers. As part of the re-design there will be community consultant sessions and respiratory nurse services which will support GP practices with education and information. We are now in the process of designing a training needs analysis which will be ready within the next few months.
The CCG also recognises the value of Pulmonary Rehabilitation courses and as part of the respiratory service redesign we have increased the commissioning of Pulmonary Rehab places from 385 per annum to 750 per annum to ensure that patients, like the one we heard from in the story, get access to the education and knowledge they need to successfully manage their condition on a day-to-day basis.
If you'd like to find out more about our patient stories scheme, or would like to submit a story and be interviewed by one our patient members then please email us here.