NHS 111 / Out of Hours

NHS 111 / Out of Hours

NHS 111 / Out of Hours service review

The current NHS 111/Out of Hours (OOH) service is provided by Herts Urgent Care (HUC) across both East and North Hertfordshire Clinical Commissioning Group (CCG) and Herts Valleys Clinical Commissioning Group. The current contracts are due to expire and it was agreed that a clinically led service, including localities, review would be undertaken prior to a decision on re-procurement.

The service review provides an opportunity to look at the current service provisions and enhance these services to meet the urgent and emergency care needs of the growing population in line with current and future commissioning intentions both nationally and locally.

NHS 111 and Out of Hours service survey

The NHS 111 and Out of Hours service survey is now closed. Thank you to all who gave their views. The responses have now been analysed, and the resulting presentation can be downloaded by clicking here.


NHS 111 is a free telephone number to call if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • You need medical help but it's not a 999 emergency.
  • You don't know who to call or you don't have a GP to call.
  • You need health information or reassurance about what to do next.

NHS 111 is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be a late opening pharmacist, a community nurse, a minor injuries unit, an out of hours GP,  an urgent care centre or A&E.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.

The 111 number is available 24 hours a day, 7 days a week, 365 days a year. Calls from landlines and mobile phones are free.

NHS111 also offers a video relay service that allows you to make a BSL (sign language) call at interpreternow.co.uk/nhs111

For less urgent health needs, patients should still contact their GP or local pharmacist in the usual way. If a health professional has given you a specific telephone number to call when you are concerned about your condition, please continue to use that number.

You can find out more about NHS 111 at NHS Choices.

Last modified: 

21 Feb 2017