My Care Record now live across Princess Alexandra Hospital

My Care Record now live across Princess Alexandra Hospital

People in west Essex and east and north Hertfordshire are now benefiting from more efficient, joined-up care. 

My Care Record allows clinicians at The Princess Alexandra Hospital NHS Trust in Harlow to view a patient’s medical history over a secure network. Initially the system was piloted in A&E but has now been rolled-out across the whole hospital. 

My Care Record delivers a more productive service, ensuring that there is more clinical time spent on patients, fewer tests, more accurate prescriptions and safe and secure decision-making.  It provides health and care professionals access to view information and patients are asked for their permission before any records are viewed.  

Deborah Fielding, Chief Executive of NHS West Essex Clinical Commissioning Group said: “This is a huge step forward in delivering a better quality of care for our patients. Gaining access to a patient’s GP record is the first step in providing truly integrated care and has laid the foundations for the way we deliver services in the future. Interoperability is one of the priorities of the Sustainability and Transformation Plans and we are really proud to be driving this forward. ”

Dr Andy Morris, Chief Medical Officer at the Princess Alexandra Hospital said: “Having My Care Record is a huge benefit to clinicians in the hospital as it will help reduce the time taken to diagnose and treat our patients.  We are always looking at new ways to lighten the pressure placed on our staff and this is an excellent example of how we can work together across the health system to achieve these goals while providing better care for our patients”

Dr Nicky Williams, a Hertfordshire GP and deputy clinical Chair of East and North Hertfordshire Clinical Commissioning Group said: “By securely accessing up-to-date information about patients during consultations, hospital clinicians can make well-informed decisions, avoiding delays and unnecessary, expensive and invasive tests.  My Care Record should also save valuable time for GP practice staff who currently have to deal with individual calls, emails and faxed requests for information from our hospital-based colleagues.”

Plans are ongoing to widen My Care Record to include other hospitals in the next few months. A dedicated website, - with information and frequently asked questions, has been created for people to find out more. 

*To find out more about plans to create a healthier future for Hertfordshire and west Essex and to give your views, please visit


Note to editors:  

  1. NHS West Essex CCG serves the communities in Epping Forest, Harlow and Uttlesford and the surrounding areas, approximately 306,000 people.

    The Board is led by elected GPs, a senior Nurse, Lay members, senior NHS managers and a secondary care Consultant. Public Health and Social Services are also represented. 

    It is responsible for an annual budget, in the coming year of £381.60 million (2016/17 figures)

    It is responsible for planning and buying healthcare through:
    -         assessing local needs
    -         listening to patients and public
    -         working in partnership
    -         designing services and agreeing contracts
    -         WECCG manages quality and performance
  2. The Princess Alexandra Hospital NHS Trust was established in April 1995 and is a small to medium-size hospital with an annual income of circa £170 million. It comprises 420 beds and provides a full range of general acute services, including a 24/7 emergency department, intensive care, a maternity unit and a level II neonatal intensive care unit (NICU).

    The Trust currently employs approximately 2,884 whole time equivalent (WTE) staff and operates outpatient and diagnostic services from the Herts and Essex Hospital, Bishop’s Stortford, St Margaret’s Hospital in Epping and the Cheshunt Community Hospital. 

    The Trust serves a core population of about 350,000 and is the hospital of choice for people living in West Essex and East Hertfordshire, with a core population which is centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Its extended catchment area (radius of 11 to 13 miles) incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire, together with the south of the M25 in Essex being potential areas for growth.
  3. NHS East and North Hertfordshire CCG is the organisation responsible for planning, designing and buying health services for Hertfordshire’s residents and monitoring the quality and effectiveness of those services. To contact the East and North Hertfordshire CCG communications team, please email, or telephone 01707 685 140 during office hours.