Compliments and Complaints - Who should I contact?

Compliments and Complaints - Who should I contact?

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GPs, dentists, pharmacists or opticians

If you have a comment, compliment or complaint about GP services, dentist, pharmacy or optician please contact the practice directly in the first instance. If you are unable to resolve your complaint with the practice, please contact: 

Address: NHS England, PO Box 16728, Redditch, B97 9PT 
Telephone: 0300 311 22 33
Website: www.england.nhs.uk/contact-us/complaint 

Hospitals 

East and North Hertfordshire NHS Trust (Lister Hospital, the New QE2, Hertford County Hospital and Mount Vernon Cancer Centre)

Address: Chief Executive, East and North Hertfordshire NHS Trust, Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire SG1 4AB 
E-mailpals.enh-tr@nhs.net
Telephone: 01438 285811
Website: www.enherts-tr.nhs.uk/patients-visitors/patient-surveys/concerns-and-complaints 

Princess Alexandra Hospital NHS Trust (Harlow)

Address: The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, CM20 1QX
E-mailcomplaints@pah.nhs.uk 
Telephone: 01239 827084 
Website: www.pah.nhs.uk

Community Services

Hertfordshire Community NHS Trust 

Address: Patient Experience Team, Hertfordshire Community NHS Trust, Howard Court, Tewin Road, Welwyn Garden City, Hertfordshire AL7 1BW 
E-mailcomplaints.hchs@nhs.net 
Telephone: 01707 388036
Websitewww.hct.nhs.uk/contact-us/patient-advice-and-liaison-service

Mental Health Services 

Hertfordshire Partnership University NHS Foundation Trust

Address: Chief Executive, HPFT, The Colonnades, Beaconsfield Road, Hatfield, Hertfordshire AL10 8YE 
E-mailcomplaints@hpft.nhs.uk
Telephone: 01707 253916
Website: www.hpft.nhs.uk/your-involvement/listening-and-learning-from-complaints

Out of Hours GP/NHS111

Herts Urgent Care 

Address: Chief Executive, Herts Urgent Care, The Old Ambulance Centre, Ascots Lane, Welwyn Garden City, Hertfordshire AL7 4HL
E-mailhuc.feedback@nhs.net
Telephone: 0808 260 9934
Website: hucweb.co.uk/contact-us/feedback-complaints 

Ambulance Service 

East of England Ambulance Service 

Address: Patient Experience, EEAST, Hammond Road, Bedford MK41 0RG 
E-maileoeasnt.feedback@nhs.net 
Telephone: 0800 028 3382 or 01234 243320
Website: www.eastamb.nhs.uk/Contact-us/Patient-Services/compliments-comments-complaints-concerns.htm

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Last modified: 

02 Nov 2016