Compliments and Complaints - Who should I contact?

Compliments and Complaints - Who should I contact?

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GPs, dentists, pharmacists or opticians

If you have a comment, compliment or complaint about GP services, dentist, pharmacy or optician you can contact either the practice or NHS England to review the complaint.  You can contact NHS England at: 

Address: NHS England, PO Box 16728, Redditch, B97 9PT 
Telephone: 0300 311 22 33
Website: www.england.nhs.uk/contact-us/complaint 

Hospitals 

East and North Hertfordshire NHS Trust (Lister Hospital, the New QE2, Hertford County Hospital and Mount Vernon Cancer Centre)

Address: Chief Executive, East and North Hertfordshire NHS Trust, Lister Hospital, Coreys Mill Lane, Stevenage, Hertfordshire SG1 4AB 
E-mailpals.enh-tr@nhs.net
Telephone: 01438 285811
Website: www.enherts-tr.nhs.uk/patients-visitors/patient-surveys/concerns-and-complaints 

Princess Alexandra Hospital NHS Trust (Harlow)

Address: The Princess Alexandra Hospital NHS Trust, Hamstel Road, Harlow, CM20 1QX
E-mailcomplaints@pah.nhs.uk 
Telephone: 01239 827084 
Website: www.pah.nhs.uk

Community Services

Hertfordshire Community NHS Trust 

Address: Patient Experience Team, Hertfordshire Community NHS Trust, Howard Court, Tewin Road, Welwyn Garden City, Hertfordshire AL7 1BW 
E-mailcomplaints.hchs@nhs.net 
Telephone: 01707 388036
Websitewww.hct.nhs.uk/contact-us/patient-advice-and-liaison-service

Mental Health Services 

Hertfordshire Partnership University NHS Foundation Trust

Address: Chief Executive, HPFT, The Colonnades, Beaconsfield Road, Hatfield, Hertfordshire AL10 8YE 
E-mailcomplaints@hpft.nhs.uk
Telephone: 01707 253916
Website: www.hpft.nhs.uk/your-involvement/listening-and-learning-from-complaints

Out of Hours GP/NHS111

Herts Urgent Care 

Address: Chief Executive, Herts Urgent Care, The Old Ambulance Centre, Ascots Lane, Welwyn Garden City, Hertfordshire AL7 4HL
E-mailhuc.feedback@nhs.net
Telephone: 0808 260 9934
Website: hucweb.co.uk/contact-us/feedback-complaints 

Ambulance Service 

East of England Ambulance Service 

Address: Patient Experience, EEAST, Hammond Road, Bedford MK41 0RG 
E-maileoeasnt.feedback@nhs.net 
Telephone: 0800 028 3382 or 01234 243320
Website: www.eastamb.nhs.uk/Contact-us/Patient-Services/compliments-comments-complaints-concerns.htm

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Last modified: 

13 Sep 2017