Spring House Medical Centre: Have your say

Spring House Medical Centre: Have your say

We at East and North Herts Clinical Commissioning Group and NHS England are writing to you to seek your views about changes that we propose to make to Spring House opening hours and extending the range of GP surgery opening hours for people registered with other practices in the Welwyn and Hatfield area.

The current Spring House contract ends in March 2018. In the new contract, starting in April 2018, we propose to reduce Spring House current “core hours” which are currently 8am-8pm seven days a week to 8am-6.30pm Monday to Friday in line with the other practices in the Welwyn and Hatfield area.

At the same time we will introduce a new service to provide appointments every weekday evening and also at weekends depending on local demand. This will be available for ALL patients registered with Welwyn and Hatfield practices, thus ensuring equal access for everyone, regardless of which practice they are registered at.

This “extended hours service” could mean visiting a nearby practice other than your registered practice and seeing a clinician from another practice rather than one from your own practice.

Giving your views

We are holding two events to explain these proposals and hear the views of patients. Please register for a place at an event using the respective links given below:

If you are registered at Spring House Medical Centre, there are two short surveys to complete – the first seeks your views on Spring House Medical Centre and what services you would like us to consider as part of the new contract for the practice.

The second survey specifically asks for your views on the proposals for extending the opening hours of GP practices across the whole of Welwyn and Hatfield.

To ensure your views are considered please complete the survey online at: https://www.surveymonkey.co.uk/r/SpringHouseMedCentre

Alternatively you can request a paper copy of the survey and letter by emailing: engagement@enhertsccg.nhs.uk or calling: 01707 685 140

The survey closes at 5pm on Friday 18th August 2017.  Your responses will be anonymous and kept completely confidential.

If you would prefer to give your views face to face, we will be holding drop-in sessions at Spring House over the next few months. Details will be available on this web page shortly.

We will look at all of the responses and use your feedback to see how we can ensure services continue to meet your needs.

If you have any questions about the content of this letter, would like to request a copy in an alternative format (such as easy read), or require support in completing the survey please call: 01707 685 140 or email your query to: engagement@enhertsccg.nhs.uk  

Last modified: 

24 Jul 2017